Panda Slot Privacy Policy – Personal Data Protection for Malaysian Players

1Introduction and Scope of Privacy Policy

Welcome to the Panda Slot Privacy Policy. This document is an official statement of how we — Malaysia's leading online sports betting and casino platform — handle the personal information of all our users and members. We understand that your trust in Panda Slot depends largely on your confidence that your data is managed transparently, securely, and responsibly.

This policy applies to all data collected through the Panda Slot website, our mobile app, customer support services, and any other channel through which you interact with Panda Slot. Whether you are simply browsing our website without an account, or an active member who regularly uses the platform to bet on Malaysia Super League matches, play slots, or enjoy Live Casino — this policy applies to all such interactions.

Panda Slot is committed to complying with all applicable data protection laws in Malaysia. We also follow international industry best practices in user data management, including the principle of data minimisation — meaning we only collect information that is genuinely necessary to provide our services to you, nothing more.

2Types of Personal Data We Collect

Panda Slot collects your personal data in two main ways — information you provide directly to us, and data collected automatically as you use our platform. Below is a detailed breakdown of each category:

Data You Provide Directly:

• Registration Information: Your full name, Malaysian phone number, email address, date of birth, and preferred username when registering a Panda Slot account.
• Identity Verification Information: Malaysian identity card number (MyKad), copies of identification documents, and other information required for the KYC (Know Your Customer) process as mandated by regulations.
• Financial Information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or FPX details for deposits and withdrawals. We do not store credit or debit card details directly — all card transactions are handled by licensed third-party payment processors.
• Support Communications: The contents of live chat conversations, emails, and Telegram messages you send to the Panda Slot support team.

Automatically Collected Data:

• Usage Data: Pages visited, time spent in each section of the platform, games played, bets placed, and complete transaction history.
• Device Data: Device type (Android, iOS, desktop), operating system, phone model, screen resolution, and unique device identifier.
• Network Data: IP address, IP-based geographic location, internet service provider name, and login and logout timestamps.
• Cookie Data: Information collected through cookies and other tracking technologies, as described in further detail in Section 6.

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. Panda Slot does not collect data for the sake of it — every piece of information is used for one or more purposes that directly benefit your experience as a player, or are necessary for the lawful operation of our platform.

• Identity Verification and Fraud Prevention: Ensuring every account is held by a real individual who meets Panda Slot's age and eligibility requirements. This protects all members from fraud and money laundering.
• Financial Transaction Processing: Verifying and processing all deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as withdrawal of winnings to your account within 10 to 30 minutes.
• Platform Service Provision: Managing your account, storing betting history, calculating account balances, and ensuring all platform functions run smoothly.
• Service Communications: Sending important account notifications such as deposit confirmations, winning alerts, and security notices.
• Platform Improvements: Analysing usage patterns in aggregate (not individually) to understand the most-used features and make improvements based on real data.
• Legal Compliance: To meet applicable legal and regulatory requirements in Malaysia, including anti-money laundering reporting obligations where required.
• Responsible Gaming: Monitoring play patterns to identify players who may need assistance and providing timely intervention.

4Data Storage and Security Measures

The security of your data is Panda Slot's top priority. We continually invest in state-of-the-art security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse. Below are the security layers we have in place:

• 256-bit SSL Encryption: All data transmitted between your device and Panda Slot's servers is protected using Transport Layer Security (TLS) encryption with a 256-bit key length — the same standard used by leading banks in Malaysia.
• Data-at-Rest Encryption: Sensitive data stored in our databases — such as identity information and financial details — is encrypted using AES-256 encryption algorithms, even when at rest.
• Strict Access Controls: Only Panda Slot staff who require access to your data to perform their authorised duties are permitted to do so. All access is logged and monitored.
• 24/7 Monitoring: An automated threat detection system continuously monitors all activity on the platform to identify and block any suspicious access attempts.
• Regular Security Audits: Panda Slot conducts regular penetration testing and independent security audits to identify and patch any vulnerabilities before they can be exploited.

Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or for as long as required to meet our legal obligations. Once the defined retention period has elapsed, data will be securely deleted or anonymised using approved procedures.

5Data Sharing and Disclosure to Third Parties

Panda Slot does not sell, rent, or trade your personal data to any third party for their marketing purposes. This is a core principle we will not compromise on. However, there are specific situations where we need to share certain information with other parties:

• Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, the necessary transaction information is shared with the relevant payment processors. All these payment providers are bound by strict confidentiality agreements and comply with industry security standards.
• Game Providers: The Panda Slot platform features games from internationally reputable providers. Technical data required to run your gaming session may be shared with those providers within a strictly limited and protected scope.
• Legal Authorities: Where required by Malaysian law or a valid court order, Panda Slot will disclose the necessary information to the relevant authorities. We will not disclose more than what is legally required.
• Fraud Prevention: To protect all our members, Panda Slot may share information with fraud prevention agencies in cases involving suspicious activity or suspected fraud.

6Cookies and Tracking Technologies

Panda Slot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on future visits and deliver a more personalised experience.

You can manage your cookie settings through your web browser preferences. Please note that disabling certain cookies — particularly essential ones — may affect the full functionality of the Panda Slot platform, including your ability to log in and carry out transactions.

7Your Personal Data Rights

Panda Slot recognises and respects your rights over your personal data. As a member of our platform, you have the following rights, which you may exercise at any time by contacting our support team:

To exercise any of the rights above, please contact the Panda Slot support team by email at support@pandaslot.bid or via 24-hour live chat by clearly stating the nature of your request. We will process your request within 30 business days and notify you if any legal requirements prevent us from fulfilling it in full.

8Child Data Protection

The Panda Slot platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from minors. Should we discover that a minor's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.

Panda Slot implements an age verification process during new account registration. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms such as Panda Slot. If you believe a child under your care has registered an account on our platform, please contact us immediately so we can take the appropriate action.

9Links to Third-Party Websites and Services

The Panda Slot platform may contain links to third-party websites or services, such as game providers or payment partners. Please note that each third-party website has its own privacy policy, which may differ from Panda Slot's Privacy Policy.

Panda Slot is not responsible for the privacy practices or content of any third-party websites that may be accessed through our platform. We encourage you to read and understand the privacy policy of every third-party website you visit. A link from the Panda Slot platform to a third-party website does not imply that we endorse or guarantee their privacy practices.

10Changes to This Privacy Policy

Panda Slot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. The most current version of the Privacy Policy will always be available on this page, with the last updated date clearly stated at the top of the document.

When we make significant changes to how we handle your personal data, we will notify you through one or more of the following methods: an in-platform notification when you log in, an email to the address registered to your account, or a notice prominently displayed on the platform's main page.

Your continued use of the Panda Slot platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and stop using the Panda Slot platform.

11How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, Panda Slot's data protection team is ready to assist you through multiple channels:

• Privacy Email: support@pandaslot.bid — include "Privacy Inquiry" in the subject line to expedite processing.
• Live Chat: Reach us directly via the 24-hour live chat in Bahasa Melayu available on the Panda Slot platform.
• Telegram: @pandaslot_support — for general enquiries related to privacy and your account.

We are committed to responding to all privacy-related enquiries within 72 business hours. For more complex requests, such as data access or data deletion requests, processing may take up to 30 business days depending on the complexity of the request.